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Frequently Asked Questions




    SHOPPING WITH WYNWOOD FURNITURE & DESIGN
  • How do I contact Wynwood Furniture & Design if I have questions or want to place an order?

    We are ready to help at (604) 535-9003. We are available six days a week to answer your questions and place orders either in-store or over the phone:

    Monday    Closed
    Tuesday - Saturday    10:30 am - 5:30 pm
    Sunday    12:00 pm - 5:00 pm
    Holidays    12:00 pm - 4:00 pm
  • Where is your store located?

    Wynwood Furniture & Design is located at Unit 1 - 2320 King George Boulevard, South Surrey, BC V4A 5A5. Directions
  • How do I pay for my furniture?

    We accept Debit, VISA, and MasterCard. To pay by personal check, money order or Wynwood Furniture & Design gift certificates, please contact us for more information at (604) 535-9003.
  • Will I have to pay sales tax on my order?

    We are required to collect both taxes on all sales in accordance with British Columbia tax laws. For more information, please call (604) 535-9003.
  • Do your products ever go on sale?

    We often offer introductory sale prices on new products. We also have a variety of discontinued items offered in limited quantities at clearance prices.
  • Can I make changes to my order?

    On custom furniture there is a small window for making changes, if you wish to make changes to your order, please call us as soon as possible at (604) 535-9003.
  • What if one of my items is out of stock or gets delayed?

    If the availability of your order changes by seven days or more, we will contact you with an update.
  • What's your return and exchange policy?

    Full price accessories and home décor are returnable within 10 days of purchase. There are no returns on custom made furniture or sale merchandise. Contact us at (604) 535-9003 if you have any questions or concerns.
  • Do you sell gift certificates?

    Wynwood Furniture & Design gift certificates are available in $25, $50, and $100 denominations. Special amount gift certificates can be Made to Order . To order or redeem a gift card, contact us at (604) 535-9003 or visit our store.
  • Who do I contact if I'm having problems viewing your website?

    If you're having problems, please contact us. For help with shopping and ordering, contact us during our business hours at (604) 535-9003.


  • FURNITURE DELIVERY
  • What are the delivery charges?

    We have a reliable company we contract out for our deliveries, Exact Furniture & Moving. For standard local deliveries charges are $85 for the first piece and $5 per piece after that. Local deliveries include the following areas; North Delta, White Rock, North & South Surrey, Langley & Aldergrove. Please contact us for delivery rates to other locations within the lower mainland.

    Store to Door delivery Service
    We also offer a slightly less expense 'store to door' delivery service for $65 for the first piece and $5 for each additional piece. This service includes pick up at the store and delivery to a carport, garage or covered area. It does not include stairs or door thresholds or unpacking or assembly.
  • Will everything in my order be delivered together?

    All In-home Delivery items in your order arrive in one trip. If all your items are not in stock, we will schedule delivery when all items are available. If you'd like your available items delivered sooner, please call us to arrange multiple deliveries at (604) 535-9003.
  • How quickly will my items arrive?

    All of our local furniture manufactures have different production times, we will give you the most accurate time estimate when you place your order, if you have time constraints then please inform us at that time and we will work with the manufacturer to do our best to meet them.
  • What do I need to do to prepare for my in-home Delivery?

    Please let us know if you have challenging roads, driveways or other access points that would make delivery difficult. Be sure to find out any requirements for access to buildings that have specific delivery instructions, such as deliveries allowed only during certain hours, dedicated freight, elevators, etc.


  • FURNITURE DESIGN & CONSTRUCTION
  • Who makes your furniture?

    Most of our furniture is made by local manufacturers right here in the Lower Mainland, even most of our upholstered products.
  • What if I don't see the exact furniture size, configuration or material I need?

    We offer many ways to personalize or create your own furniture. Several of our local furniture manufacturers will modify their current designs to suit your needs and some will even build from scratch. Bring us your ideas, we'd love to work with you.

    You also can create your own, one-of-a-kind custom upholstery by choosing from dozens of sofa designs and selecting from hundreds of fabrics.


  • RESPONSIBILITY AND REPUTATION
  • Do you guarantee your furniture?

    We stand behind the quality and performance of all our products. In the unlikely event that your furniture arrives damaged or you aren't completely happy with it, we'll work with you to make things right.
  • What is your pricing policy?

    Our products are offered at the best possible prices. We work closely with our manufacturers, and as a result, you benefit from products that are offered at the best possible price and the highest possible quality.
  • What is your privacy policy?

    We never share, sell or trade email addresses with third parties. Learn more

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Unit 1 - 2320 King George Boulevard, South Surrey, BC V4A 5A5  |  ph. (604) 535-9003  |  sales@wynwoodfurniture.ca

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